Message you see: The credit card/account number is not valid. Message customers see: Your card/account number is not valid. These are permanent authorization failures that can’t be retried. Hard declines occur when the card issuer rejects the payment. Our dynamic analyzes each invoice that received a declined transaction and uses historical data from similar invoices and declines to determine the best date and time to retry it. Recurly’s Intelligent Retries functionality uses machine learning to schedule retry attempts when they’re most likely to succeed.Īfter implementing Recurly, we saw a 45% decrease in credit card declinesĮvery declined transaction is different, which makes a one-size-fits-all retry schedule less successful. The most effective way to recover soft declines is with transaction retries. The customer needs to use a different card.
Message you see: The card number has restrictions that prevent it from being used with your merchant account. Please contact your issuing bank for details or try another card.
Message customers see: Your card cannot be accepted. This is known as a 'Do Not Honor' response. Message you see: The issuing bank has a temporary hold on the card. Please use a different card or contact your bank. Message customers see: Your card has a temporary hold. Note: Business-to-consumer (B2C) businesses usually receive more generic “declined” and “insufficient funds” responses than business-to-business (B2B) companies because they typically have higher credit limits than consumers. Message you see: The card has insufficient funds to cover the cost of the transaction. Message customers see: The transaction was declined due to insufficient funds in your account. The customer will need to contact their bank to learn the cause. Message you see: The customer's bank has declined their card. In order to resolve the issue, you will need to contact your bank. Message customers see: Your card was declined. They’re temporary authorization failures that may be successful after a retry attempt. Soft declines occur when the card issuer approves the payment, but the transaction fails at another step in the process. Let’s break down and review each of these to understand them better. There are 2,000+ types of credit card declines, but these are the most common: Leveraging a subscription and billing platform can help you recover otherwise-lost money and prevent involuntary churn.Ī successful retry depends on many factors, including the decline message. Whenever a payment fails, the transaction can and should be retried. However, for recurring transactions, the card details are captured during sign-up and then held to retrieve automatic payments every billing cycle.īut what happens when that information is outdated or has no funds?Ī declined credit card shouldn’t be the end of the road for your recurring business. And they’re not to blame–recurring billing can be complex.įor example, for failed one-time transactions, an error message alerts the buyer, and they use another payment method to purchase. “Declined,” “insufficient funds,” and “invalid card number” are some of the phrases subscription businesses fear most.
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